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MIND, MOTION & RECOVERY CUSTOMER PRIVACY NOTICE

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This privacy notice tells you what to expect us to do with your personal information.

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  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Where we get personal information from

  • How long we keep information

  • Who we share information with

  • How to complain

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Contact details

Telephone

07907 970 606

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Email

mindmotionrecovery@gmail.com

 

What information we collect, use, and why

 

We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:

  • Name, address and contact details

  • Gender

  • Pronoun preferences

  • Date of birth

  • NHS/HSC/CHI number

  • National Insurance number

  • Next of Kin details including any support networks

  • Emergency contact details

  • Health information (including medical conditions, allergies, medical requirements and medical history)

  • Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)

  • Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)

  • Payment details (including card or bank information for transfers and direct debits)

  • Insurance policy details

 

We also collect the following information to provide patient care, services, pharmaceutical products and other goods:

  • Health information

 

We collect or use the following personal information to comply with legal requirements:

  • Name

  • Contact information

  • Identification documents

  • Health and safety information

  • Insurance details

  • Safeguarding information

 

We also collect the following information to comply with legal requirements:

  • Health information

 

We collect or use the following personal information for information updates, marketing or market research purposes:

  • Names and contact details

  • Address

 

We also collect the following information for information updates, marketing or market research purposes:

  • Health information

 

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Address

  • Payment details

 

We also collect the following information for dealing with queries, complaints or claims:

  • Health information

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Lawful bases and data protection rights

 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

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If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our lawful bases for the collection and use of your data

 

Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Our lawful bases for collecting or using personal information to comply with legal requirements are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Our lawful bases for collecting or using personal information for information updates, marketing or market research purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

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Where we get personal information from

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  • Directly from you

  • Family members or carers

 

How long we keep information

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We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. A patients file will be retained for a period of 6 years, following their discharge in treatment.

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To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

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Who we share information with

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Others we share personal information with

  • Other health providers (eg GPs and consultants)

  • Insurance companies, brokers and other intermediaries

  • Organisations we need to share information with for safeguarding reasons

  • Emergency services

  • Organisations we’re legally obliged to share personal information with

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Duty of confidentiality

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We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:

  • you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);

  • we have a legal requirement (including court orders) to collect, share or use the data;

  • on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);

  • If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or

  • If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.

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How to complain

 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

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Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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Please also see the Privacy Policy for Pure Sports Medicine, which can be found at the following address:

https://puresportsmed.com/legal/privacy-policy

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